Imagine waking up and logging into your extranet account to find a review that was atributed to your property and B&B that read like something from the twilight zone. This was my experience on 08/10/18.It happened to us. A guest that stayed with us had a bad bad experience at another B&B in an adjacent province the day before coming to our B&B. So she wrote about it in reviewing that facility and somehow an error was made and the review was given to our property.I contacted booking.com about it intially and received no response so i had to contact the guest to see if this was indeed an error because I knew the guest had a great experience during her stay with us so you can imagine how shocking this was to read the review in error. Anyway,i made contact with booking.com partner support to help us as the guest was wanting to make it right and was asking how she could get it deleted and do the correct one to show her appreciation for the exceptionla service we provided to her. The booking.com agent stated that he would send her a link to delete it and to correct the post but the guest is saying the link was not helpful and she wasn't able to delete it. I called booking.com customer support again for the second time and was told that from her account she can log in and delete it. The guest is still unable to delete it and states she will have to contact booking.com for assistance tomorrow t(08/12/18) help her get it down. I really think that when it comes to posting reviews by any establishment that they have a legal responsibility to ensure that it's being posted to the right account or business, it's just irresponsible to say that reviews aren't verified for truth. It's unacceptable and immoral for someone to post lies on a business when they know that the reviews can either break or make the business. if it is breaking the business , it can result in loss revenue. Since the posting we have received numerous cancellations. we are a new B&B and all the furniture and appliances are brand new and our place is immaculately clean but you wouldn't know that based on the number of bias reviews we receive that marks us hard on when it comes to that category.Booking needs to be more protective and supportive of their partners. I try to point them in a good light whenever i get guests who states they won't ever use booking.com again. I hope they get this fixed before everyone jumps ship.