scaring guests away with our policies but we do this to attract only serious ones!

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  • Avatar
    Barbicangirl

    Why did you lose your status? And yes there are no-shows etc, but maybe too onerous policies will keep away the good ones too! There is a way to strike a happy balance. 

  • Avatar
    jaybeegee

    We lost our preferred partner status because we did not generate enough sales to qualify to remain part of the programme.

  • Avatar
    Aphrodite Studios

    Hi J,

    We also have a strict policy. Full deposit when booking and 30 days prior to arrival date no refund on cancellation. It saves us so much time on fake bookings, no shows and late cancellations! It seems a trend ( and it's promoted by booking.com) to reserve multiple locations and decide later. And in addition to the standard we also offer same rooms as non refundable (with a nice discount). 

    We always check every cancellation for reason and decide on the spot if we want to make an exception. (which rarely happens but it happens)

    It saves a lot of stress, frustration and unconvenient pricedrops at the last moment to refill the rooms again so yes it scares some people away but the advantage wins.

  • Avatar
    Sara Jarvis

    Jaybee I have Exactly the same rules as you and turn people away stick to your rules

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