Does anyone else find the customer service from booking.com terrible?

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    M Adamopoulou

    Info sorry for your struggles. No customer service in Athens is vey helpful and polite. They are busy most of the times but I turn my speaker on and do what else I have to do....
    In my policies I have guests need a verified phone number to book... and till now have no problems.
    Hope you solve yours...

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    M Adamopoulou

    Info I just wanted to point out that in Guests info I have also "Guests must provide a phone number when they book". I don't know if that makes a difference. Maybe you should check it out.

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    Geoff Jakeman

    Hi I am Geoff from Sydney. I am also a Chartered & CPA accountant for 37 years giving business advice. I have never had an issue with calling BC and getting their assistance. 

    Do not change OTAs hoping to get better service. Most others are absolute crap.

    Just warning you.

    Geoff

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    Info

    Thanks Geoff.

    I am not sure if your aware but you can be with more than 1 OTA at a time, so I know what most of them are like and for me BC customer service in this country is probably the worst for me. In the UK there are many companies trying to fight OTA's as it is daylight robbery taking upto 20% of our profits for doing very little and hopefully they will be able to change legislation so there is a cap on the percentage charged which reflects the work they do

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    M Adamopoulou

    Hi!-Geoff-Jakeman, thanks for valuable info.  I agree with you BDC  is a leader in accommodation....

    Have a nice day....

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