cancel reservation

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    fluff

    You could use the "invalid card" button, that will either get a response from the guest or allow you to cancel the booking 24hrs later.

    OR

    If the guest has paid fully or placed a deposit, find them similar alternate accommodation yourself, hopefully at a lower price and book them in.

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    M Adamopoulou

    Hi! Sweethome-Carnide and welcome to the forum. Sorry to hear about your struggles. In addition to what fluff said I would definitely inform BDC. You can reach out to them via your Extranet inbox tab and send your request or call your local BDC office.
    Wish you good luck...

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