• Paul Chatwin แสดงข้อคิดเห็น

    Our PMS system has prices set as default rates - much much higher than our peak season rates. That way, if we forget to set a rate (we dont set them for more than 12 months ahead) the default is sh...

  • Paul Chatwin แสดงข้อคิดเห็น

    Hi I said I value Expedia far more - I didn't say they get the same number of bookings lol I just tend to reward those I find easier to work with by offering slightly lower rates - in 2017, booking...

  • Paul Chatwin แสดงข้อคิดเห็น

    OR you can wait for OTA to ask guest if they stayed with you. OTA will email you stating that commission will be charged etc.   Of course, if the OTA had a little "undo" button it would b...

  • Paul Chatwin แสดงข้อคิดเห็น

    Rate Parity is now illegal in the UK - not sure which Country you are in. Our direct booking rate are one price, we add up to 15% on to booking.com rates and we add just 12% on to Expedia rates (as...

  • Paul Chatwin แสดงข้อคิดเห็น

    I am stunned at the level of "trust" that some of you seem to have in people. Get it written into your Booking Contracts (T&Cs) that guests should notify you of any problems with fixt...

  • Paul Chatwin แสดงข้อคิดเห็น

    Calculate how many guests pay with card for 2017 and how many dont. Then rather than card payers getting a 3% surcharge, simply add 1% to all rates to recoup the card cost. Dont take this the wrong...

  • Paul Chatwin แสดงข้อคิดเห็น

    There is an option within booking.com to auto accept cancellations made within 1 hour (or something like that). We use that option as I cant be doing with all of the excuses used when people phone ...

  • Paul Chatwin แสดงข้อคิดเห็น

    Another of my favourite topics (lol) Some of you may have seen myself and my hotel in the National (and International) Press 2 weeks ago. Despite it being given the usual "Basil Fawlty" h...

  • Paul Chatwin แสดงข้อคิดเห็น

    That is actually scary Christine.We have had our share of No Shows and have never had a chargeback. Your post shows that ALL of us - including the OTAs - need to keep on top of these changes. I jus...

  • Paul Chatwin แสดงข้อคิดเห็น

    Hey Christine - great to read someone being 100% honest. Thank You.