How do you welcome your guest?

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  • Avatar
    Erin Weigel

    Hi Julia, 

    Like you, I'm not there physically at the property to welcome the guest. I also leave a bottle of wine with a handwritten note for their arrival. 

    I also have a remote access system that sends me a push notification so I can see when a guest has accessed our community. I wait about 30 minutes after they arrive to check in on them. How I contact them depends on their preferred method of contact, sometimes it's via What'sApp, sometimes it's via Booking.com's messaging system (email), or I just call the landline of the house. 

    30 minutes usually gives them enough time to look around and see if everything is up to their standards or not. 

    Cheers, 
    Erin 

  • Avatar
    Chad Davis

    I am usually not present. I leave a hand-written note. It seems to be popular, as I also get many hand-written replies from guests. I put the WiFi access code in prominent place near the entrance. I always send a message around an hour after the arrival time, just to welcome them and encourage them to feel at home.

    If I am present, I give them a quick tour of the apartment and re-iterate some tips from the online guide to the apartment. I also offer them coffee or tea.

  • Avatar
    Robert

    Hello.

    Very interesting topic. We usually sent message welcoming message when they make reservation or day before their arrival. Important thing is to expect them, say hello, invite them on your house and offer homemade drink and specialities to feel the spirit of area in which they are coming. Have a short converasation with guests to know few things about them. The key is to be simple and natural. It works and guests know it and appreciate when you behave nice with them.

    Good luck.

    Thanks a lot with this topic which is very useful.

    Robert

  • Avatar
    Laura, Community Manager

    These are great tips, thanks everyone! 

    Do you use a welcome email template? If so, check out our featured post this week to share the wisdom. :-) 

  • Avatar
    Bangurekiliana

    Mates you are most amazing. Honestly your tips and positive critiscm to new comers like myself add value to an extent I am unable to explain. Without your tips/crtism some of us would remain on this steep learning curve for much longer than is necessary. 

    So I appreciate you all because I know one day I will get it right and be stars like you. 

    Have a blessed Sunday mates.

    kind regards quite a steep learning curve for me but you guys are just amazing, really amazing. 

    Stay blessed

    Kiliana

     

     

     

     

     

     

  • Avatar
    M Adamopoulou

    Hello guys!!!
    Thanks for posting your tips...
    This is my Welcome Letter to my English guests made by my granddaughter...
    https://ibb.co/myrLv3b
    Guests really appreciate that a little girl took the time to draw something for them.
    Keep well...

  • Avatar
    Mashi Niwarthana

    Ms. M,
    It's so cite an attractive. Love it. She is very creative.

    And this is the most important topic.
    Normally i send a welcome message to the guest when they made the reservation and after they arrived i serve a fresh welcome juice and help them to feel as their home.

    I think that's the best thing.

  • Avatar
    M Adamopoulou

    Mashi thanks for compliment. I think guests appreciate when we show them that we care about them.
    Take care...

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