Why is my Booking.com Account saying it is Closed / Not bookable?

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  • Avatar
    David

    When I joined B/C we had to be verified with a visit from a Booking.com agent/ account manager, two minutes after his visit we were live with my first booking that day.

  • Avatar
    Adrian Silvestru

    Happens to me same, i have to call their local center for unblocking. I think if your rooms don't pass the 00 00 hours in green from calendar it automatically goes to not bookable. I test the booking.com system for 1 month now, will still test it for another 3 months, if i understand it fully i will go through booking.com, if not....

  • Avatar
    Jrbravo60

    Hello.

    I have the same situation, my account says it is closed/not bookable.

    I cannot find any button to go live nor can I find any number to contact any agent or account manager from booking.com.

    Last week there was a note on the extranet saying that they needed to gather some info and would contact me to make the listing live but I haven't had any contact from booking.com and the listing is still closed/not bookable

    Also at the same time since yesterday seems that I have a one-night booking which could be an example,?.

    It is not clear, there is a phone number but it is not live and the email address is not recognisable.

    Please help.

     

     

  • Avatar
    Kizzyct

    Hi,
    I was asked to submit some documents and pictures of the apartment. I did two weeks ago and yet my listing is still closed/not possible to book. For two weeks.

    WHY?

    What can I do to get it open again?

    I have a friend in Finland, Lars, who has helped my with many Interest related issues. He has better connection and more experience. He will call you, or try to call you, to get the situation resolved. Whom shold he call. Or can you call him or me.

    Kizzy +53 53 452922
    ******

    You can see both numbers in the listing information so they are attached to my apartment.

    Kizzy

  • Avatar
    David

    If you are new to booking.com then they have to verify you are a real business and your product does actually exist.when we joined in the UK we were visited by an account manager once he came the account went live within minutes.

  • Avatar
    Rachel

    My site is also saying Unbookable. I have had a message via Pulse (only) to say I need to refresh my inventory, and that any policy overrides in place before switch to my channel manager need to be removed. They go on to say that if I need help with this I should contact my B/C Account manager. Any ideas how I find out who they are and how to contact them?

  • Avatar
    Johnandjacky

    Same problem here too. I have inserted all info, received a verification letter and inserted the code number. However - my account is still showing closed / unbookable. Booking.com is so automated that you cant get to speak to anyone and there is no information available concerning how to remove this frankly silly situation. 

     

    I find it incredible that there are "channel managers" out there, all of whom will "chat" to you until you realise THAT THEY WANT YOUR MONEY TOO. Does Booking.com realise how thin the margins are in this business? We are trying to make a profit but thee are lots of organisations (so called channel managers) who come up with childish suggestions such as "you will get 25% more bookings" They also say that all bookings are taken centrally and confirmed automatically. What has happend to being able to speak to someone when you book???? to check the claims made by sellers?? to bid a preice for a room instead of meekly handing over the cash??

     

    C´mon Booking.com what dammed planet are you on? Making loads of money are you? How come when your service is so (frankly) poor?

  • Avatar
    Q1 Resortspa

    Hello.

    I have the same situation, my account says it is closed/not bookable.

    I cannot find any button to go live nor can I find any number to contact any agent or account manager from booking.com.

    yesterday, I had received an email said my property was closed due of incorrect information.I called up Booking.com many times and no one can help me.  would contact me to make the listing live but I haven't had any contact from booking.com and the listing is still closed/not bookable

    It is not clear, there is a phone number but it is not live and the email address is not recognisable.

    Please help.

  • Avatar
    Reservation

    My account stated it is CLOSED/NOT BOOKABLE.

    They stated they will mail to verify my property. I waited and its nearly a month now but no mail arrive nor anybody from booking.com comes and visit. Now the property account is blocked and cant go live. I cant even send message to them now.

    What am i supposed to do ?

     

  • Avatar
    Gtyogendra63

    hai

    best wishes from b s home stays

    we regret say that our home stay is blocked in booking .com

    we have paid some invoices recently

    but due to disaster in coorg, totally tourism stopped.

    hence kindly give us monthly installment & open our home stay, as early as possible

    asha yogendra

    9449830609,9482936565

  • Avatar
    Hotelaravali

    I have the same situation, my account says it is closed/not bookable.

    I cannot find any button to go live nor can I find any number to contact any agent or account manager from booking.com.

  • Avatar
    Anurasilva1960

    i am sri lankan. speak sinhala. my home stay & sea breeze villa totaly closed. i do not know. other thing is i cannot oparate. previous oparating system was very easy to me. but now it is terrible. i want sinhalese speaking assitance from booking.com. very urgent

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    Eleatzworldwide

    I have absolutely the same problem in India with no idea on what to do. I hope the booking.com team is reading this! 

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    Katerinka12

    If your property was verified and was already operating on Booking (opened), you should write to Booking.

    It happened to my property, that suddenly it became Closed. I had no outstanding payments to Booking. I wrote to Booking and they said that it was technical problem and they gave me instructions on how to open it again.

    Please, keep in mind, that this forum is for exchanging experience with partners (property owners) and we are not Booking staff. Please, write to them directly or call their office in your country.

  • Avatar
    Eleatzworldwide

    Thanks for the info. Will do so...strangely their contact details are not available readily!  I will use this forum for exchange of experience. Look forward to connecting with you all!

  • Avatar
    Roi Duena

    I am a system person and I would say booking.com site is the worst. It is not intuitive, not user friendly and hopefully they hire a very good design engineers.

  • Avatar
    Aaltje B.

    Hi Roi

    Correct, there is a lot to improve. They are working on something at the moment, but doesn't say what is improving though.

    Do you have tips for them? Colourwise, layout, shortcuts etc. Let them know! Who knows they use your ideas. 

    Greetings, 

    Aaltje B. 

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