Recently we have received openly racist(xenophobic ) comment from the guest.
We are located in Europe: the couple arrived at our B&B, bombarded staff with special requests like breakfast in bed at 6.00, only gray bread,etc, then published devastating comment about the receptiopnist and cooking lady who worked that day
Quote(judge for yourself):"L'accueil limite par un monsieur s'exprimant avec difficulté en français et se disant provenir des Pays-Bas. Une dame vissée sur son ordi, tournant le dos et ne comprenant quasiment pas le français. Je pense que ces deux personnes peuvent provenir de l'est. Roumanie peut être ... Le cadeau de bienvenue, chocolat ou bière que nous n'avons pas reçu. Pour l'accueil je pointerai 1 sur une échelle de 1 à 10."
Translation "The reception is limited by a gentleman expressing himself with difficulty in French and claiming to come from the Netherlands. A lady screwed on her computer, turning her back and hardly understanding French. I think these two people can come from the east. Romania can be ... The welcome gift, chocolate or beer that we have not received. For the reception I will point 1 on a scale of 1 to 10."
I need to say that "difficulty in French" is simply having an accent which my associate(indeed Eastern European) has.
Anyone had similar experience, and how you deal with it?
Their comment is proudly hanging at the booking.com still. Is there anyway to ask booking.com to remove it?