Fake reservation

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  • Dear Ramtin,

    Actually no. We had such cases where they didn't reply to messages, the number was incorrect and yet they still came and were great guests.

    What happened is that they had no internet access and the phone number was entered incorrectly. It can happen to everyone.

    However, if you have their CC info and it falls under your cancellation policy, charge them.

    Best of luck,

    Zsolt - www.thuild.com

  • Cosmeavani  please write in English. Or we will miss the translation.

  • Avatar
    Themaplegroveinn

    Anyone else getting a lot of "FAKE" reservations through booking.com?  They are always for a 4 night stay?  We are on our 3rd or 4th one this week.  They get booked over night and by morning, they have been cancelled.

  • Avatar
    Themaplegroveinn

    Anyone else getting a lot of "FAKE" reservations through booking.com?  They are always for a 4 night stay?  We are on our 3rd or 4th one this week.  They get booked over night and by morning, they have been cancelled.

  • Avatar
    Melanie

    Hello - yes I have had multiple fakes from Algeria, Saudi Arabia and Russia. Always bookings that are entered in CAPITAL LETTERS and the phone numbers never work (general ansaphone message). Booking.com don't answer any of my messages which bring to light these obviously fake bookings. I now have half of July booked up with fake bookings, high season. Very frustrated and thinking of pulling out of the booking.com relationship. 

  • Avatar
    Roxanne

    I constantly get FAKE reservations!  Have never ever had one show up!  I guess Booking.com makes money on us if we forget to mark no show within 72 hours!  I have looked through the entire program and cannot find a place where I could make a selection to not accept guests from out of the USA.  Anyone know where I can do that?

  • Avatar
    Smcintosh

    The suggested follow up for a "false credit card" is good except that the room(s) remain reserved until the period for response has expired.  Although this is usually 24 hours, it can be disastrous for a small business which caters to multiple rooms for a large party reservation.  Although I was overwhelmed in May with daily false reservations, this has slowed to only 2 in June.  This has to be the handiwork of a competitor of Booking.com or a disgruntled former employee.  I don't see that a large chain has the time or desire to compete with the small hotels/ B&Bs in close proximity.

    On another note, I am also listed with Expedia and have NEVER had a false/ no show from them!!  

  • Avatar
    Roxanne

    I have never had this issue with Expedia either

  • Avatar
    Reservation Bmcity

    How we identify is fake reservation. Some time the booking contact is not show or show with different number. Like we are no have front desk counter, difficult to serve the guest. If we are not there, we get complain, if we are there wait for a long time, no body come. Totally waste our time.No deposit collection, and need to wait nothing. contact guest  cant get, detail not show. Anything can do for this happen!

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