Guest showing up with more people than booked

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  • Avatar
    Richardloram

    HI Nikolas - from what you are saying it sounds like you did the right thing - with the drunken situation. To try and 'do something' or reason with people who are 'not with it ' for what ever reason - is not only pointless but is also going to make things alot worse.

    Many of my guests drink alot and come in drunk - most of them are very quiet and so far nothing damaged - this is after all Liverpool - and drinking alcohol is a pretty widely shared part of our culture.  Bigger groups are always more rowdy and it helps if you show a calm and keep being really frendly to them but remind the 'leader' this is your home / buisiness. Also being in Liverpool I also get alot of football supporters - they are great guests but maybe in other countries things are different.  

     

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    Katerinka12

    Did you notice that I am not the one who called the police? I might sound very strong when I write, but in real life I never accused anyone even I was a victim. My situation is different - drunk people paid(!), but in worse situation ever I just brought a neighbor, not police. Physical treath was a second problem. The first and main problem was that he stayed in my place for free!!! His booking ended and he resisted to leave! He wanted to stay for free thinking that I will get scared and will allow him to live for free for 1 month until his visa will end. I didn't know anything about that knife and treated verbal accusations not so seriously thinking exactly the same what you think about police in UK.

    What will you do when someone resists to leave? When you knock at the door and hear "fk u bh"? He paid for 3 days, his booking has ended and in fact he stayed for 7 days in total. And if I was not doing anything, then he would just stay for free for 1 month as he planned.

    And I forgot to mention why I have started to ask the guy to leave (I normally don't disturb the guests unless they ask for me). I offered to return him all money, for those 3 days that he already stayed, just please leave! On the first day he asked me if his friend can visit. I allowed, I thought he is a normal person.

    My neighbors then called me and said that they heard "strange sounds". When I arrived I heard that he was beating the woman while making sex. No, that's not kind of games you can think of. He was beating her very strong and her "pleasure" sounds were all crying. When girl left, she resisted to talk to me and disappeared in unknown direction. She just run away. And I started to ask that animal to leave.

    As for drunk people and culture... In my culture we "drink vodka for breakfast" and "drink vodka like water"...  I am one of those rare hosts who come from the country which has sad fame of being number 1 in the world for drinking alcohol...I am not against drunk people, I drink alcohol (wine) too. 

    I am against rapist on drugs, who was not paying. And having this kind of "guest" in my place where I live? Being a woman? No way.

    Its the actions which define a man. 

  • Avatar
    Lanski70

    Strict your policy and when guest are drunk , loud , on drugs u need to call ( phone call ) Booking reportvsnd ask them to cancel the reservation due to misconduct of your guests. As soon as reservation is canceled you and your guests will receive cancellation notice and from this point your guests ante no longer your guests they are trasspasing on your property. Now the police will need to remove them . You need to get help from booking and insist on cancellation notice . If you strict your policy you will keep your money. Imagine what a big hotel will do !?!? And do the same

  • Avatar
    Richardloram

    Quite so ......I think I am pretty hardline against any rapist or bully - you could and maybe should write a book or at least a short play around some of these characters and what goes on - people wouldn't believe it. But yet we or anyone else still can't comment on their behaviour - so it / they continue. It's not ideal !!!!  

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    Richardloram

    Lanski - well said thats for that one good advice 

  • Avatar
    Lanski70

    To Grzegorz Szychowski , Its a bit of a problem unless you live in the same building so you can see whos coming and going. consider installing as mall camera by the entrance outside the apartment   with connection  to your phone ( i got one for $40) and put small sighn that you ben recorded .Camera need wifi and electrical outlet. works on motion detection and you can join an app that records for you everything cost $1 amonth. People dont like cameras especially when they doing wrong.It works like magic , and you have aproof on your hands . 

  • Avatar
    Nikolas Archanco

    That's is the point richardloram, there is nothing we can do to avoid thisnsituations, this Will happens again and again. You, as owner Will reactivos or not, but you Will anyway have to pass through It.... What if a make a claim against the one is Booking my properties, he Will continúe with historia behaviour, he just need a friend Booking for him ...

  • Avatar
    Aaltje B.

    This week guests showed up but didn't contact me before arrival, guests turned up but only wanted a cheap bed and came to my door directly, guests turned up with two adults, with an added two pair of young eyes staring at me from the car before coming in. It's all happening at once. 

    It has been a steep learning curve. Since I do see everything that turns up on the driveway, I don't need cameras and the likes. 

    Looking at my profile, account, descriptions and more, I fine-tuned a few things, and now I know for sure nobody can make a "wrong" booking anymore, since ironed out all the possible misunderstandings, added lots of different templates and added more photo's than one would like to look through in one go. I am still learning and B.C learning too. So it keeps being a steep learning curve for the future too. For all parties. It's interesting, challenging, but definitely not boring and loving it. 

    Suddenly we are on the map and have an influx of tourist here, everyone is trying to get their piece of the pie. Hm, interesting. Keep on keeping on, hosts and guests alike. Real guests I mean ;) 

  • Avatar
    Katerinka12

    I don't know any country in the world that would allow host to put cameras inside the room and private areas like bathroom. If the kitchen and common areas are shared like in guest houses and hostels, then camera is possible and the psychological effect is very strong. Even fake camera is helpful as many people are scared to do wrong things, but not all.

    The problem is that all worse ever things and crimes are happening inside the private areas, in rooms. I will do my best to prevent bad situations. As Zsolt said "think preventive".

    And people are different. Many would believe (like me). If crime didn't happen to someone, it doesn't mean that it will definitely not happen in the future. We had a host here at the forum that had pedophile in his house and life became a nightmare for his nephew who stays in the same place.

    I am the woman, a human being (good I hope) and responsible host. I know that we can't predict and be properly informed about criminals. However cameras in allowed areas, security guards (if budget permits), proper record of the guest and communications with him, good relationships with neighbors that will inform if something is obviously wrong might be helpful.

    Some people will "not believe". Some people will close their eyes. Some people will be scared of "bad review". And some people will learn from someone's else experience. I hope my story was helpful for few hosts here in the forum and for many those who just read the forum, there are many of them.

    As for me next time I see the person who is heavily and obviously on drugs, I will deny an entry. Let me deal with the hassle of cancelation of his reservation, money return or even bad review rather than deal with police later and see the tears of the woman even though I don't know her personally. They mean a lot to me.

    Never say never...

  • Avatar
    M Adamopoulou

    Although I don't like strict rules I strongly believe that when it comes to guests that are drunk , loud , on drugs etc. they should be rejected at once. I prefer a cancellation than to have struggles...

  • Avatar
    Lanski70

    Hi katerinka, I put my cameras on the entrance to the property. Outside ( read my previous comment)
    As much as you want to believe and trust strange people it’s a bit of a problem. My point of view on this whole idea is a business , I meet a lot of super nice people and all is good and after they leave other people coming. We are here to make money and host them the best we can. I’m not looking for a friends or buddies . It’s a business that you need to make sure your property is in the best shape. If you having bad guests you need to get read of them ASAP. People read your add and they looking for a weak points, who’s the owner, how to get in the property , are you living on the property or near by.

  • Avatar
    M Adamopoulou

    Installing cameras on the entrance of the property is a very good idea not only for the guests but for anybody trance passing your place. I leave in the property so I can certainly manage all kind of situation on the spot. For hosts not leaving in the property it’s more complicated...

  • Avatar
    Katerinka12

    Very well said and definitely a right direction Lanski. The time is gold... How can you develop the good friendship if you see your guest for a limited time? Not to mention his exact condition.

    M Adamopoulou, I honestly think that living in separate place is the best for safety of the host. Though I understand, that all of us have different situation.

  • Avatar
    M Adamopoulou

    Katerinka I agree that we all have so many different situations in hosting. 

    -Aaltje-B-  shared with us a beautiful experience with her playing the flute and her guest the  piano. That kind of hosting I like and try very much to have such experiences.

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