What is the best way to say "Thank you" to guests?

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  • I have also faced a situation few years ago. Australian couple got sick. They have cut short their visit and returned to Australia. They have confirmed reservation with us. We refunded back their 100% money without any charges. Guest appreciated it.

  • After reading here, we have also started various good schemes for our guests like:

    1. Offering free 1 day stay with all facilities for every 5 days stay.

    2. Offering free 1 day stay + some gifts after every 10 days stay. 

    There are other schemes too like offering dinner, pizza and other things etc. I will further welcome other ideas.

  • Avatar
    Julaweg

    It’s good if guests left their direct email address. I’m not sure how far back you might contact your guests.
    For example previous years I was sending to my clients New Year wishes. I also was email gusts staying at Winter or at other seasons previous year reminder. There is no option for bulk email and to send individual email, even you have templates, it’s a lot work.

  • Avatar
    Mary B

    I give to my guests almost daily plate of fresh fruit grown in my garden, like fresh apricots, fresh figs, fresh grapes.  They openly show a big appreciation, sweet surprise.   To some of them I give a free barbeque  dinner with free wine.   They love it and I love their big smile full of thankfulness,   Mary B.

  • Avatar
    Mary B

    To Booking.com:   PLEASE! DO NOT show in above coment my name.  Put only:  “Mary B,”  as I stated it.

    thank you, M.B.

  • Avatar
    fluff

    Hi Mary B,

     

    You can edit the name yourself in "Profile" (top right of menu bar).

  • Avatar
    fluff

    We have added a simple "Thank You Gift" for our returning guests, as our rooms feature kitchens we now give a gift-presented welcome pack of food-stuffs, this is customised to each guest so that it is always useful to them personally.

    This has gone down very well so far.

  • Avatar
    M Adamopoulou

    fluff very nice idea your pack of food. I will certainly use it since my property is far away from the nearest village and food is always appropriated.
    Have a beautiful day...

  • Some very good ides have come here and lately we have started giving flowers boucke to all our guests on the arrival staying for a minimum 3 days.

  • Avatar
    Mahakoel180

    Thanks Adamopoulo ill surely customise that idea to my area

    Thanks a lot.

  • Avatar
    Muhamed Shafi

    For small establishments like mine, handing over gifts prove to be expensive.

    The way I express my thanks is:-

    I make it a point to greet all my guests personally and help them settle in.

    If the guest is willing, I patiently hear out their itinerary and offer helpful tips.

    Help them with local transport, locate places for services etc.

    Finally bid good bye like a family member.

     

  • I got some very good ideas here. Today we have some guests and when I gave flower bouches then their eyes were with full of joy. It is good to see.

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    Graham Fisher

    I found one of our local choir groups were looking to clear some back-issue CD's they had made some years ago... I offered a very low price and purchased about four box loads - still giving these out to guests that "please" me during their stay.  A local choir singing in York Minster goes down very well with the guests, even those that usually only listen to digital music.

    Most people will have a local choir - go and ask them.

  • Avatar
    Emma Jennings-Frisby

    Communication with guests is key from the start of their booking, to the day the guest arrives home.  Personal communication goes a long way.  We simply thank our guests with a "thank you" message in their inbox for when they arrive home.  To thank them for choosing our property, thank them for visiting our county and for leaving our property in a good order.  Communication is key. 

  • Avatar
    M Adamopoulou

    Absolutely, communication and information are both vital. Communication is the language of leadership and guests higly appreciate it. Coming into a strange place they need as much information as possible to make their stay unforgettable.

    Happy evening everybody...

  • Avatar
    GardenMasterBedrooms

    Almost 90% of the guests arrive at the residence very tired from either a driving trip or a distant flight from abroad, they just want to shower and rest or even maybe sleep.

    Most of the time we learned over the years that guests are shy to ask for anything at the reception, other than to ask for the keys and maybe settle their reservation billing if they had not done so online if their new to the area especially first timers would go to their room and rest or sleep hungry if they arrive during late night hours and no shops are open, and many if not most wouldn't ask for any kind of food or snacks, because they feel shy or ashamed as some have put it to us back in 2014.

    My daughter Christina & I felt we should do something to help our guests feel comfortable with small snacks packages as our way of saying thank you for your business and welcoming them with smiles that show gratitude, guests, in general, like to feel respected and appreciated when they arrive at their destination.

    So since 2014, our welcome tray contains the following in all our studios.

    2 Packs Crackers ritz or other

    2 Packs of cream filled biscuits chocolate or vanilla

    2 Small bottles of water sealed 

    2 Cans of seven-up & 2 cans of Pepsi Cola

    A plate of mixed fruits 4 or 5 items 

    All of which only costs $5 to $6 per reservation, a small cost to welcome your guests with care.

    Folks am almost always full and sometimes have 3 and up to 6 months in advance booking, I do truly believe the above have played a major roll in accomplishing that success. 

     

    George & Christina Boujaoude

  • I like all ideas mentioned here. Hence, we have also started giving flower baskets on arrival of the guests. Taking guest picture. Soon these pictures will go live on booking.com, airbnb and some other portals. In addition, we are offering fruit baskets during their stay with 4-5 types of fruits. 

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