Account Manager, have you met yours?

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  • Avatar
    Zoinks

    You have an account manager?! Lucky you. I don't have one. I don't even have a local number to call.

  • Avatar
    M Adamopoulou

    How do you get an account manager???

  • Avatar
    Katerinka12

    Same here. No account manager. No line to call.

  • Avatar
    Zoinks

    Booking.com are you reading?

     

  • Avatar
    MikeM

    this message will self delete in 5...  4...   3...

  • Avatar
    fluff

    ...did you choose to accept the Mission?

  • Avatar
    MikeM

    doomp, doomp, daaa Naa!

    doomp, doomp, daaa Naa!

    Di Do Dooooooo...      Di Do Dooooooo...

     

     

  • Avatar
    MikeM

    Sure... Bring them on...    Yes, I wear a dress and eat haggis !!

  • Avatar
    MikeM

    Great Video.   :)

  • Avatar
    MikeM

    Fair points.  - but I did not mean remove... just 're-arrange'...   - but you have a good point.

  • Avatar
    Katerinka12

    Oh, I thought everyone knows that its Girl with a Pearl Earring. But they had a good point. I also don't like to fall asleep if someone stares at me from the wall. Irregardless of his identity :)

    What Tsolt means, he posted so many posts with his brand name, which is Thuild, that it already stuck in your head

  • My name always gets butchered. Hard like of a Hungarian... 

    Anyway, I think that we need a topic titled "FUN" in this forum as it is already necessary from the looks of it.

    Laura - could you ehm, do that for us? :)

    Best regards,

    Zsolt - www.thuild.com

  • Avatar
    Leandri Klopper

    Hi everyone,

    Wow, lol. Thanks Joey , welcome back in deed. 

    HAHAHA Zsolt, Don't judge me for this but I'm going to take advantage here.. have you seen "Dude where's my car?" When I first saw your name I immediately thought it was short for Zoltan...Every time I saw a post from you , this is what went through my mind:

    HAha MikeM , I enjoyed your action filled message. Don't know about haggis, but I'll take whever your having because it seems like you're having a good old time!

    Okay so next post with some feedback from my Account Manager. 

     

  • Avatar
    Leandri Klopper

    Hey,

    I spoke to my account manager and asked him if every single property has an account manager.

    So he said, technically yes even if you have not been "assigned one" as such. Each Area falls under one account manager, and even though you don't see the name of that person under your property, you fall under that person's sector. He told me that he himself has over 1000 properties under his care and some of them don't even has his name on their extranet. But he still tends to them or is responsible for them. If that makes sense?

    He had LOTS of insight and had many questions for me also. Probably becuase he was trying to see what my aims were for the property. He did take down the ID"s for my other properties as well, and funny enough he could name all the other account managers that I have worked ith. 

    They're all connected. Questions welcome, It's difficult to put everything we spoke about in one post. 

  • Avatar
    Leandri Klopper

    M Adamopoulou  big pleasure, it was such a nice experience. But I've always loved the people who work for Booking.com's energy. It's almost like nothing gets them down, they just roll with the punches and they are always super friendly. Most of them has had very good sense of humors. 

  • Avatar
    fluff

    Oh I'm really jealous now!

    My experience was one of total apathy, very disappointing. ( I agree the people I have spoken to by 'phone at our main BDC office are pretty upbeat and at least try to help )

     

    If BDC read this, please re-allocate me someone like Leandri has. 

  • Hey fluff,

    We had/have? an account manager, who visited us and was extremely helpful all the way. She brought us some BDC branded gifts and stickers and actually stayed at our place, enjoyed it a lot and we got a nice review from her too.

    Unfortunately she kind of disappeared from the scene, no idea if she still works at BDC or not because at one point she never replied to e-mails anymore. I didn't bother to phone her about it, but it seems like my country gave up on account managers as when I e-mail the local support team, nobody replied to that mail, therefore something must have happened.

    It would be nice to have multiple account managers so partners can get a better helpline, especially with the business development side.

    This lady shared amazing statistics with me, upcoming BDC functions and analysis, so she was super helpful. 

    A while ago I saw that BDC was looking for Account Managers at the local office, so they might have left or something.

    Cheers,

    Zsolt - www.thuild.com

  • Avatar
    Leandri Klopper

    Hello you two, 

    Wow fluff , you said "plus had no knowledge of this forum and didn't want to know ". That is scary! The only reason why we don't bother our account managers that much is Because of the forum. I would think they would love everything about the forum considering it keeps their desks much cleaner. Had a laugh at "A great exercise in lowering our impression of BDC". It's actually quite sad. 

    Zsolt, I have also been in contact with our account manager on one of the properties and he is great! I should actually pop him a mail again. It sounds like you lost a good one, is there not a protocol in place where they need to introduce themselves? Or perhaps they avoid it because then they actually do need to do the work/correspond with the property owner. 

    The next step I want to take is an Executive Account manager who can help me with all the properties I've listed, I don't know if it's a thing but I hope they will make it one for me. 

    Keep well!

     

  • Avatar
    MikeM

  • Avatar
    Leandri Klopper

    Hi everyone,

    So Ironically one of my allocated account managers gave me a call last week wanting to schedule a meeting. He said he would like to discuss performance and the oppertunities but that we can basically talk about anything, so tomorrow I'm prepping some questions. 

    I'll ask him if Every Single Property that is listed has an account manager, because I have 4 listed and 4 different account managers. 

    Will let you all know

  • Avatar
    Bandara Hotels & Resorts

    I agree sometime (actually most of the time) Account manager cannot help us much and very difficulty to contact them.

  • Avatar
    Zoinks

    Ah I see good girl Leandri is back :) Welcome back!  What about people like me who have neither a manager nor a telephone number where we can call? Do you have some advice for us? 

  • Avatar
    fluff

    egassem sdrawkcab terces 

  • I leave you guys alone for a few days and this happens. Oh dear...

    :)

  • Avatar
    Zoinks

    Thulid we need your strict authoritarian presence here.Look what happens when you leave :-P and Pibomarco with his faux macho looks might even be better.

     

  • Avatar
    Zoinks

    No, But really guys and gals, It is a sad world gripped by political correctness where you have to censor your jokes so that if they are anti Christian anti Semitic, anti Buddhist, anti atheist, Anti American, Anti Europeans etc., - all is hunky dory but there is just one area where we cannot go. Sad indeed. Did I tell you about my two guests who every night took down the beat

     

     


    ifully framed prints by Dutch Master Vermeer from one wall. I was genuinely puzzled and asked them about it and they told me that it is ' Haram'  or an evil to have a woman gaze upon you as you sleep. Ho. Hum. 

    To be honest both of them were scientists (I find that a little disconcerting) but amongst the most honest guests I've ever had. They were scrupulously clean and their review was one of the best I ever got (It was an 8.8) but I am not talking of scores here - their feedback was real, fair, constructive and balanced. So I pray for more guests like them!

     

    Edit: Mike are anti Scottish jokes OK?

  • Avatar
    Zoinks

    I'm glad that this forum has its light moments. Thank you Mike for giving me permission to post this. The ladies here will be delighted :) https://www.youtube.com/watch?v=EAgNNPSMY1M

    It is a Rugby match: New Zealand against Scotland.

  • Avatar
    MikeM

    Joey

    Can I ask - is the image is still hanging in the bedroom ?

    Just an idea... why not swap the 'offending' image - with a landscape...
    or any other non portrait - painting you own ?

    and you have solved this 'problem' for ever.

  • Avatar
    Zoinks

    MikeM Thanks for your input Mike - actually they are a set of beautifully farmed images (the frames have faux woodworm holes and look 'distressed' ) to match the general ambiance of the house. In private areas I have Catholic (an ancient silver icon of The Madonna) and Muslim (The hand of Fatima)  iconography in my house and I am not going to remove anything just because one guest did not like some prints painted centuries ago. I actually asked him - ' what would you prefer to see on walls? '  and he told me that he likes carpets with abstract designs. I did have that for a while but I got tired of them. Obviously I have no cruxifixes or any other overtly religious symbols in the guest areas but there is a limit to what I will do for one guest out of a 100. I live beside a church and the bells toll softy for a few seconds every 15 minutes 24/7. 

  • That moment when you are called your brand name when you sign so many posts, it should stick already.

    Zsolt - www.thuild.com

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