Guest Payments and Finance FAQ

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9 yorum

  • Really good idea to have this put up here, Laura.

    Hopefully people will go to this page and understand to use the links :)

    Zsolt -

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    Leandri Klopper


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    M Adamopoulou

    Laura very helpful all this. Thank you for your support.

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    Lisa Burrows



    I am writing from the Farmhouse at Redcoats.

    A guest booked with us and his confirmation says that payment will be taken from the hotel. However on the confirmation when we sign into it says you have asked him for pre-payment.

    He is under the impression that he has already been charged through

    Are you able to check this for us please?

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    M Adamopoulou

    Hi Lisa-Burrows and welcome to the forum. As Laura stated above I think you have to contact following her instructions. “How can I get in touch with If your question can’t be answered by another partner, please send a message through your Extranet inbox or find your contact number.”
    Take care.

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    Hi Lisa Burrow,

    If you hit the button saying "Pre payment needed" or something like that, you can get the credit card information since date of reservation. You have to record it and charge it (by using your POS) according to your cancellation policy. And don't forget to ask the client to sign on the charged paper.

    Good luck!

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    This information is very helpful as many times for a new partner it is very challenging to find a quick answer to the many questions which arise in the beginning stages in working with

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    Payments by is initiated to cheat the Partners, I'm one of the victims of the same, First they paid me short amount, after notifying their mistakes now they are not ready to settle my amount instead writting me by saying as if they are making favour & issue a credit note which is not useful for me. I want my Amount to be paid into my Bank A/c but team is harrassing me by saying its not possible as per their rules. Un-professionalism clearly seen from their communication with calculating GST, making payments etc. One team can decide on the matter they claim & she is on Leave since past 10-15 days & surprisingly nobody we'll look after her duties they saying, even lies whenever ask them when she resume the duties.

    Even for mistake they'll make their partners suffer & harrass, didn't expect these things from atleast.

    Awaiting for justice to me.


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    M Adamopoulou

    Hi! Avinash and welcome to the forum.
    Very sorry to hear about your struggles. handles my payments and so far I have no problems. Hope your issue is soon settled.

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