Partners are unable to respond to a guest review, if the guest does not leave at least one written word. We as hosts need the ability to respond to a review if the guest only leaves a 1-10 category score. I consistently get all 10's with my vacation rental property. When a guest leaves a score unusually low in one of the categories. I explore the reason of the low score with the guest through the message portal on the extranet. This communication with the guest gives me the opportunity to correct or comment on the low score. Because the guest did not leave a written comment (just scores) there is no way for me to respond with a comment to the guests review, so a future guests will understand the reason for the low score.
Example: I had guest give a score of all 10's but only a 3 for facilities. When I asked them why a 3 for facilities. The answer was: You had no pool.
With this information I could have responded like this: "Thank you for your review and for explaining to me the low score of 3 for facilities, was because we do not have a pool.