fraudulent reviews
Dear all
Continued to link down and answer by laura ,
/en-gb/community/homes-apartments/bookingcom-fraud-warning
i got same mail , and also get the number of booking they link to " fraudulent reviews"
i have answer with a full info and support doc !!, and kind remind then few time and no one answer! .
i have call few time and answer i get is "fraud dep will came back to you "
for 3 weeks they dont .
if booking blame me in that , the minimum is to replay .....
the funny is all same client that came over and over again and was happy
and booking blaming me in fraudulent reviews
i could make it his booking direct but i honest i keep all his booking to make over the platform and i get in return blaming in fraudulent reviews ....sad very sad .
Hi Vipseaview
Something is wrong here!
Is your client placing the reviews himself or someone else?
And keep asking the help team / inbox questions via extranet.
You work hard and Bookingdc does benefit from your hard work since you pay commissions.
Don't give up.
Keep hosting and enjoy the good people.
Unfortunately bad reviews can't be taken away and take two years to completely disappear , but fraud department can explain to you what you can report.
All the best.
Greetings,
Aaltje B.
still no replay from them .... i left again message at agent in call center .
he said " fraudulent reviews " team will call you back they work on that ....
amazing they blame get all what they ask and ignore .... if some one at booking read this will be happy to get help .
I got the same situation that my hotel was closed due to fraud review while we are totally confident to affirm that all of our review are accurate and objective. Despite we contacted Bcom many times but they refused to disclosure specific booking/ situation that relate to their conclusion. Could you please advise me what should I do to save our account? We can't survive during the Covid outbreak without selling any room. Thank you.
Sorry to hear .
Try to call or send message via the extranet. Try your desktop computer not cellphone.
If need be
Start a totally new account under different name . A lot of work .
But maybe the only option .
You could write in your photo : experienced host
Hope this helps.
Forget the dramas and start again.
Greetings from NZ
In total lockdown tonight
All guest cancelled .
Greetings
Aaltje B