Latest info from Booking.com:
There is a strong correlation between a longer booking window and the likelihood of cancellation
Travellers increasingly look for flexibility and indecisiveness is a major cause of cancellation – with the guest booking multiple properties for the same dates
Properties should avoid decreasing rates close to check-in as this can trigger cancellations (with guests seeking a better deal)
Cancellations can sometimes occur when a guest attempts to upgrade their first choice; Booking has created a dedicated product to address this
Building a relationship with your guest and communicating around a cancellation can offer the best solution for all parties
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