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  • Avatar
    Aaltje B.

    What is your question in English, please?

  • Avatar
    M Adamopoulou

    Hi Aaltje B. unfortunately BDC has no translation service. Don't you think it would be a good idea???
    Have a marvelous night...

  • Avatar
    Aaltje B.

    A direct link would be handy Maria. I made a topic about it. 

    And I saw you got a nice dog again. That is looking pretty happy and she or he will be lots of fun

    for visitors. I see my guests always going to my dog and cat first and then to me !  :) 

  • Avatar
    Aaltje B.

    I think it says:  How do you cancel a customers reservation in urgent situations? 

     

  • Avatar
    Aaltje B.

    https://partnerhelp.booking.com/hc/en-us/sections/115000664305-Handling-changes-and-cancellations 

     

    Hope this is of any help to you, Vesuvius Guesthouse. 

    Let us know how you got on. 

     

    Thank you. 

     

    Greetings / Chiao

    Aaltje B. 

  • Avatar
    Aaltje B.

    If you know how to contact the BDC help desk in your country then that is quickest. Otherwise try via Extranet / Inbox / write your question there. 

     

    Prepare yourself to create a new address to stay for your guest (s) .

    Greetings

    Aaltje B. 

  • Avatar
    M Adamopoulou

    Aaltje B Goo morning!!!
    I was sure you would do something about translation that's why I asked you.
    Very thoughtful of you to post...
    My new dog is a polite and very obedient crazy girl named Banana. Loves guests and especially kids...
    Have a splendid day my girl....

  • Avatar
    Vesuvius Guest House

    Good morning, I thought the system translated automatically.

    in any case, my question was as follows: I urgently need to cancel some reservation dates. How do you cancel a customer's reservation and what happens? -

    I solved the problem by contacting the booking.com phone number - thanks to everyone

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