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Charging guests before arrival

Hey! I Wanted to know how Can i set it up for customers to put there credit card information once they are reserving my Suite and how can I charge them before arriving to the property?


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M Adamopoulou 4 years ago

Hi! Jeysiotero1223 and welcome to the forum.
You have to set up your payment policies in your Extranet Property tab. I don’t use credit cards so hopefully some partners will jump up and give you more information or you can search here by topic.
Wish you well.

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Samantha
4 years ago

The best way is to charge via secure payment link. 

If you charge guests with your POS machine, you have a risk of refund request from the guests. If you use secure payment link  (3D secure) then there is no way for the guests to request a refund. We use it for few years already and has no issues at all.

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vidhatridevi vaghela 1 year ago

Hello Samantha. 

The SECURE PAYMENT LINK'  is it for all to use ?

As a host I have had lot of trouble since i am forced to charge my guest on arrival as the option of credit card is not available to me.

Due to my vulnerability the clients take advantage by blocking the room and not bothering to unblock if they dont require the room or have opted for some other property.In the result my room remains blocked till i am able to activate noshow. I lose money and I am waiting the entire day for them to arrive.Booking .com has been very unreasonable in regard to this towards hosts.

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Juan Pablo Fierro 1 year ago

It's incredible how a platform such as Booking has not managed to make it easier to charge in advance the reservation. The advice they give is to contact directly the guest and ask for a prepayment, which is awkward bearing in mind the profile of the property states clearly "NO PREPAYMENT NEEDED – pay at the property"

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Jenny Dugmore 1 year ago

I had a guest cancel at the last minute for a two week stay over Xmas. i couldnt get the guest to pay even though my policy required that the full payment was due and booking.com was completely unwilling to help me. They told me to contact the guest and worst of all, they have charged me their commission!

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Ambrose Elendu 1 year ago

It's terrible how booking.com handle situations like this. To make it worse last month I had lots of cancellation and No shows, lost so much money as I reserved the rooms when I could have sold many of them. At the end of the day I got an email that my property has been suspended because they think that some guest stayed at my property but the reservation status has been modified incorrectly on my end in order to avoid paying commission. or some guest has been asked to cancel the reservation made via Booking.com and make a direct booking at in property.

What an insult after the loss I went through. That is the main reason I am here searching for a means to make booking collect the payment and pay after the stay like I have with Airbnb only to find out that I still have no such option.