They are indeed subject to the exact terms of the FM notice.
If the guest's circumstances do not match the published criteria then you are not obliged to refund, although there are very few of those remaining with borders closing all over the world.
These are not normal circumstances, that is why the FM clause has been put into place. If you are financially concerned, contact your appropriate government department to see if any fiscal relief or monetary assistance is available.
Everyone owes it to themselves to know how these things work/what they can do. As hospitality folk we often called on by guests to sort problems on their devices, this we happily do.
Once in the know you can then decide if you need/want each such device in your life.
For example, I personally have no need for any type of smart-watch at this time so I haven't purchased one.
For each cancellation advice you receive there will be a box to tick "Do you wish to waive cancellation fees". For Covid cancellations you mark this box "Yes". You don't get any money and neither does BDC.
In the great scheme of things BDC pay their tax based on the invoices we pay them.
It's a real suck n see thing, I ignore the tiny differences as there isn't realistically anything you can do about it due the way the exchange rate is done, as stated previously.
I think we had a conversation a while back where I was moaning about my price-quality being driven down by certain factors, mainly Agoda.
Using a big stick I've got the score back from less than yours to a very exquisite 97. However, I've just had another fiddle with rates and promos which always upsets the cart, watch that score fall! It'll take a few adjustments to get it back on course....
Expedia? Yes! My top performing OTA, most especially Hotels.com. As they all price match it's very difficult to balance things out when the equasion/exchange system AND length of history are all geared against you.
We've had quite a few requests for FM refunds but only granted the genuine ones e.g. today we granted full refund to a five room booking from Italy immediately but a two room from Malaysia was declined.
I very much doubt the carrot dangled for a later booking is genuine, more like moving the booking to a date where they then cancel freely using standard policy.
That would certainly work for the BDC format but would take a little research to see if it is fully compatible with the promo discounts on the other sites, otherwise price quality could be effected and the hastle that brings. It would make parity more complicated.
We currently do short bursts on the other platforms, BDC's BOTs have not spotted one, yet!!!
In fact the BOTs seem to find mainly tiny rate differences that are caused by 2way or 2 step currency exchange, which is unnecessary and inaccurate.
See here;
https://partner.booking.com/en-gb/help/support-contact/how-do-i-contact…
They are indeed subject to the exact terms of the FM notice.
If the guest's circumstances do not match the published criteria then you are not obliged to refund, although there are very few of those remaining with borders closing all over the world.
These are not normal circumstances, that is why the FM clause has been put into place. If you are financially concerned, contact your appropriate government department to see if any fiscal relief or monetary assistance is available.
5 here as well.
Everyone owes it to themselves to know how these things work/what they can do. As hospitality folk we often called on by guests to sort problems on their devices, this we happily do.
Once in the know you can then decide if you need/want each such device in your life.
For example, I personally have no need for any type of smart-watch at this time so I haven't purchased one.
For each cancellation advice you receive there will be a box to tick "Do you wish to waive cancellation fees". For Covid cancellations you mark this box "Yes". You don't get any money and neither does BDC.
In the great scheme of things BDC pay their tax based on the invoices we pay them.
It's a real suck n see thing, I ignore the tiny differences as there isn't realistically anything you can do about it due the way the exchange rate is done, as stated previously.
I think we had a conversation a while back where I was moaning about my price-quality being driven down by certain factors, mainly Agoda.
Using a big stick I've got the score back from less than yours to a very exquisite 97. However, I've just had another fiddle with rates and promos which always upsets the cart, watch that score fall! It'll take a few adjustments to get it back on course....
Expedia? Yes! My top performing OTA, most especially Hotels.com. As they all price match it's very difficult to balance things out when the equasion/exchange system AND length of history are all geared against you.
As stated, follow the OFFICIAL recommendations.
We've had quite a few requests for FM refunds but only granted the genuine ones e.g. today we granted full refund to a five room booking from Italy immediately but a two room from Malaysia was declined.
@The Sea Spirit Guest House
I very much doubt the carrot dangled for a later booking is genuine, more like moving the booking to a date where they then cancel freely using standard policy.
That would certainly work for the BDC format but would take a little research to see if it is fully compatible with the promo discounts on the other sites, otherwise price quality could be effected and the hastle that brings. It would make parity more complicated.
We currently do short bursts on the other platforms, BDC's BOTs have not spotted one, yet!!!
In fact the BOTs seem to find mainly tiny rate differences that are caused by 2way or 2 step currency exchange, which is unnecessary and inaccurate.
It's always worth running through your statement in good time before the invoice is due for payment.
A disputed commission can then be credited and set against your current invoice. A credit note does take a few days to be raised.