When we first signed up with booking, we could view credit card details. About a year ago, they restricted cc views until 14 days prior to arrival. We spent several days trying to contact booking and get to the bottom of it. No one had an answer. They told us to contact the guest for the cc details. I don't honor a reservation without payment. For 15% commission, the least booking can do is provide the cc details they receive which was agreed to when I signed up. I now am forced to only allow 14 days out so that I can allow a valid reservation. No one will help after numerous emails and phone calls to booking.
When we first signed up with booking, we could view credit card details. About a year ago, they restricted cc views until 14 days prior to arrival. We spent several days trying to contact booking and get to the bottom of it. No one had an answer. They told us to contact the guest for the cc details. I don't honor a reservation without payment. For 15% commission, the least booking can do is provide the cc details they receive which was agreed to when I signed up. I now am forced to only allow 14 days out so that I can allow a valid reservation. No one will help after numerous emails and phone calls to booking.