Booking.com asked us to comment on the reason for our high review score. I think that the following aspects of the guesthouse experience are important:
1. Cleanliness - daily inspections of rooms and facilities and immediate response to any complaint.
2. Value for money - offering more than your competitors
3. Friendliness & efficiency - Being available and helpful. Engaging clients those who might be on their own and look as if they would welcome a little friendliness, but always being aware of respecting everyone's right to privacy.
4. Being knowledgeable about your area and all that it offers.
5. Light-heartedness. A little humour goes a long way to making guests feel at ease