I've been prompted to share how we make guests happy which ultimately leads to great reviews. I suspect many accommodation providers know how to achieve this already so the only ingredient I can suggest to add to the recipe of success is to keep checking in with each person involved in the business that they remember, 'it's all about the customer' and the care factor is high. Their relaxation should be your priority and that starts from the moment you open the door.
Julie and Charlie
Eden Lodge B&B