We are renting our apartment for almost one year. We try to be nice, handsome and communicative and in any case help our guests. Lot of guests are in our apartment every year. We spent a lot of time to rent our apartment in perfect condition. We meet a lot of nice guests, but also we have a few bad experience with guests. One example is with the guests from Asia. They have check-in very early, we help them but they behave very bad. In the conversation with them they behave nicely. During the night they have their own party, drinking and making noise. In the morning, we check apartment before their leaving. Total chaos: bathroom was full of water, kitchen equipment burned or damaged, living room and dining room was full of garbage. We ask them did they behave like this at home. They were frightened when we have a loud conversation with them. They spent almost 24 hours and make a catastrophe. Leaving apartment we get a review with bad grade. Why? Only because we have our rules which are maybe for them not normal. We hepled them in any case and leave them to have party. We have conclusion that they don't aprreciate our kindness.
Can someone help us with own experience and what someone of us do in that case. Does Booking.com have a mechanism to stop that way of behaving?
Thanks for answers, suggestions and cooperaion.