so I have this problem, the guests booked our residence 2 months ago and didn't show up.
I do not own any card information or any other details about the guests except for the name and the booking is not being helpful either.
How to handle such situations?
Are they any other options to get to the guests' address or any other information?
This is my first such situation and it is very uncomfortable that although there is a cancellation agreement between the partner and the guest, there is not much I can do?