Negative anonymous reviews - Enough is enough

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    Thuild - Your world of creation (franchise)

    Dear ...,

    The number of anonymous reviews has dropped significantly lately. Which is good. We receive less of that. 

    However it's always the naysayers that use the anonymity, but for me, as a small establishment, I can figure out who they are quite easily by recognizing the way they speak and the issues they raise from the behavior they had during their stay.

    It's always the ones who are trouble guests, who act like they own the place and that they should get special treatment, which they don't want to pay for of course.

    Or the ones who always try to find issues instead of enjoying their stay. Too much negativity in some.

    Anyways, this topic has been dissected in so many ways on this forum, you can search for "reviews" and you have a book worth of reading to do.

    Best of luck,

    Zsolt -

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    I have had this conversation with them many time and nothing changes.

    They call us partners but we are treated as a tool for them to use to make money. We are not important only the person making payment so they get their commission.

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    Ja Worthington

    I work hard to get 10 as my review score and then one anonymous review with no comment or date can pull my overall score down.  It is soo depressing when I am a very small business with only two rooms. I am fed up with contacting Booking.Com asking for their support.  They let themselves down as a partnership.  At least on AirBnB both the guest and the host are able to share their experience. It is so much fairer.  

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