All travellers appreciate a personalised experience - that makes their stay memorable and gives them stories to tell! And when it comes to understanding guests' experience during their stay and adding that extra touch to wow them, we know you’re the experts!
If you receive some extra info from some guests related to your guests age or activities and topics they’re interested in during their trip how does this info help you deliver a better experience for your guests? Any examples of a time this info really helped you create a great guest experience? Share you advice.