We had a difficult guest some month ago - (we have 6 rental apartments, of which the 2 are in a villa we call Lotus Guest house) Well - a guest rented one apartment in the villa and blocked the gate to the whole villa for the 5 days she Stayed there, she had no respect for the local staff - she would not let anyone having access to the other apartment in the villa and new tenants had to check in - we had to move the other tenants to another apartment. On the day of departure she would not leave the place until 6 pm - where departure is no later than 11 am
We contacted booking.com locally in Egypt - who tried to call our tenant - with the same result as us ..... she cried out of booking ... and they allowed her to stay at 6pm without our acceptance.
We had to move other rents to another holiday home .... and reduce the price .....
I wonder........ what would you as a landlord do in such a situstion. ??