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Gary & Lynne Franks
We're a warm and loving couple proud to own and run a stunning B&B in a beautiful suburb - Randpark, Johannesburg, South Africa. After less than a year of doing this, we have a lot more to learn but we really have been blessed so far.
I agree, this is unfair practice by B.C. In our part of the world their comm is a minimum of 15%, which we increased to 18% in the beginning to improve our ranking. It worked well for a while and we got lots of bookings from them, but gradually we have got less and less. Fortunately we have been successful in picking up the slack through our own marketing efforts, and now only about 30% of our bookings come from b.c.
If the reason for them now charging comm on cleaning fees etc is to block loopholes that some hotels have exploited, then that's very stupid since everyone is being penalised for the sake of some. Either that or it's totally greed.
Does anyone know how to adjust the commission percentage? I adjusted it long ago and now can't find it anywhere on the extranet. Have they taken control of that away?
We have had only 2 bookings use this virtual credit card option and it does irritate us.
Our understanding of how it works is that B.C charge the guest the total amount when the guest books, then keep the payment in their account until the day of arrival, when we (host) are allowed to process the payment through the virtual credit card.
We have just complained to B.C about the unfairness of this, will be interesting to see the response.
Surely it would be more fair to allow us as hosts to receive our normal 50% deposit when the guest books, and the balance on arrival?