A guest booked with us and his confirmation says that payment will be taken from the hotel. However on the confirmation when we sign into booking.com it says you have asked him for pre-payment.
He is under the impression that he has already been charged through booking.com.
Hello,
I am writing from the Farmhouse at Redcoats.
A guest booked with us and his confirmation says that payment will be taken from the hotel. However on the confirmation when we sign into booking.com it says you have asked him for pre-payment.
He is under the impression that he has already been charged through booking.com.
Are you able to check this for us please?