哪里可以查看住客点评?

更新于 3年前
收藏
您是客人吗?
联系我们的客服团队

酒店后台的住客点评版块帮助您了解客人入住喜好以及有待改进之处。

您可以在该版块查看过去36个月的所有点评、平均得分,以及早餐、WiFi等附加项的评分。

该版块分为3个部分:

  • 住客点评
  • 平均得分
  • 附加项评分

住客点评

您可以查看过去36个月中所有点评,顶端优先显示最新点评。对于每条点评,您可以查看总分,以及客人对细分项的评分,如:地理位置和清洁程度。还包含客人姓名、订单号和评语(如有)。

如果客人选择匿名点评,则不会显示客人姓名、订单号或提交日期。

如果客人撰写了评语,您可以点击回复按键,回复客人的评语。您的回复将出现在住宿页面客人点评下方。如需进一步了解回复客人点评,请点击此处

如果客人没有入住贵住宿,或点评超过36个月,点评则不会显示。首先会从住客点评版块移除,48小时后从住宿页面移除。

平均得分

您可以分别查看六大类别的评分,即:员工、设施、清洁度、舒适度、地理位置和性价比,以及综合评分。

查看细分项有助于让您清楚了解住宿表现好的地方,以及有待改进的地方。

平均得分将在获得新点评或者移除旧点评后的48小时内计算。

附加项评分

您可以查看客人对其他项目的评分,如早餐或WiFi。这些评分不计入贵住宿的平均得分。但会在Booking.com页面上单独展示。

 

This tab contains a chart overview of the number of reviews per review score from the past three years.

You can also see all your reviews from the last three years – with the newest at the top –

and you can filter them by With commentsWithout replies or All reviews. You can also filter by review score or traveller type with the navigation bar. 

For each review, you can see the total review score, as well as how the guest rated individual categories such as location and cleanliness. It also includes the guest’s name, reservation number and comments, if they left any.

If the guest left an anonymous review, we won’t include their name, reservation number or date of submission.

If a guest has left a comment, you can reply to their review by clicking the Reply button. Your replies will appear on your property page, underneath the guest’s comments. You can read more about replying to reviews.

If a review is over 36 months old, it disappears from your Guest Reviews page first and from your property page 48 hours later. You can’t save or download the archived reviews.

 

This section shows your score for each of the six main categories – staff, facilities, cleanliness, comfort, location and value for money – and your overall average score.

Keep in mind that the detailed category scores are independent from the overall property score. The purpose of each category is to help you get a clearer picture of where your property is doing well and where you could make improvements.

 

In this section, you can see how your score has changed over the last year. You can also filter your performance by the sub-categories described in the Categories tab. In Your progress, you can perform a deep dive by guest review score, traveller type, country or topic.

本文是否对您有用?