Am I being to cautious?

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

评论

22 条评论

  • Avatar
    Guest Gardens

    I do exactly the same thing. Anyone booking from my own town and usually a day or two before always is suspicious as the bookings previously have ended with me throwing the guest out as they seem to think my little apartment is good to invite 20 friends over for a party. Some have been genuine but the majority have not. But what can you do? There is no way to find out that's why I think we, as hosts, should be able to review the guests to warn other hosts if there are problems.  

  • Avatar
    CPRentals

    It would be good if we could review a guest just like they can review us. That's a great idea

  • Avatar
    Guest Gardens

    Yep, it would only be available to other hosts to see. We type in the name on a search and it would come up with any reviews about that guest, then we could decide to cancel their booking. AirBnB do it so don't know why Booking.com can't do the same.

  • Avatar
    Sandra LeRose

    We have been renting for 6 yrs now and learned early that the last minute bookings are usually a problem.  We no longer take any reservation less than 5 days in advance.  If you call Booking.com they can set it up that you will not receive last minute reservations, therefore you will not have to cancel them.

  • Avatar
    Guest Gardens

    But that's not always the case Sandra, so I don't want to stop the last minute genuine bookers, for the sake of a few horrible ones. 

     

     

  • Avatar
    Jenny Henrick

    We dont take last minute bookers at all.  The only ones I ever had were dodgy.  Our guests have to book a minimum of 3 days in advance and pay in full before arrival.  We probably loose some bookings because of this but do we really want those?  Probably not.

  • Avatar
    Vesna

    I explore too! I thought I was the only one LOL

    my city is sometimes really last minute destination and I do not want to put minimum advance reservation since I would loose 50% of my revenue for sure.

    I was thinking of the review system that we rate guests as well but is that really reliable? I am also a Bcom guest and I behave really well but If somebody reviewed me as a guest - I would just open another email address and book it with a new profile - so not sure if this would function at all. 

    You can set up that you need security deposit and ask for than only from guests you think are the trouble makers for example.

     

  • Avatar
    Helen Oehler

    I would like to be able to blacklist dodgy and troublesome guests on this site so they do not become a problem to other establishments.

  • Avatar
    Anton Cloete

    Helen, I fully agree that it would deter guests from making several bookings for one night as well as reduce the no-shows if we, as hosts, have a platform to share our experiences of guests and rate them. I would definitely check each guest's rating when they make a reservation with us.

  • Avatar
    Jenny Henrick

    I totally agree!  These people who book and then dont pay or are no shows are a complete waste of time.  We have also had one guest who left the place in a terrible mess.  He has tried to book again and I'v just said we are full.  I would love to rate people like that to spare other establishments the same grief.  Great idea Helen!

  • Avatar
    Margaret Sherman

    I love the idea of being able to review guests, check reviews of guests and reject those we suspect will be a problem!  

  • Avatar
    Vesna

    I don't think that would be introduced on Booking.com since it would influence their business and they would loose guests for sure so don't get your hopes up. As a guest myself that uses Booking I would not mind that owners review me but if the host leaves untrue review or even if he/she leaves true review with a low grade I would either a) register with new email and start from begging or b) would go on another site to make a booking. 

    So from that point of view if I were Booking.com CEO I would not consider this if you understand me. 

  • Avatar
    Margaret Munro

    This is all very interesting and reinforces my doubt over local and late bookers. I have had problem guests too. Always local and usually (not always) last minute bookers. I block bookings via my channel manager if there is a vacancy in the next 24 - 48hours. I have had one guest who pre booked at least a month in advance and held an all night drugs party. I asked booking.com to refuse future bookings from this guest and I am taking the guest through the small claims court procedure for a deep cleaning fee. Now I telephone/ text/email all local guests to try and suss them out but it is not easy and I probably loose business. However, for me loss of business is preferable to the distress caused by unacceptable behaviour. 

  • Avatar
    christine

    Our property doesn't usually take walk-ins or same day reservations just as a matter of policy.  For us, they usually show up really late and then leave really late in the morning.  But please do not stereo type last minute guests as "less desirables."  We all have had problem guests and, sometimes, it is the people you would least expect who end up being on your black list.   (Like the sweet little old lady who wrote in lipstick on our bathroom mirror)

  • Avatar
    Dmitriy Bolobolov

     I was surprised when read comments telling that to review guests is an useless idea. For instance, AirBnB has been using it from the start and very effectively. I'm sure Booking.com should change their Review Policy immediately because it is unfair and out of date. And as one of the option it is vital to include review of guests in it. I'd like to see guest's history and decide if I want to host him/her or not. It will also help travellers to know what kind of person left a review. I'm sorry but I can't understand why should it be acceptable for owner to have problems with guests but not for Booking.com?

    P.S. interesting but many topics here started with different header but ending/following with comments on Booking.com Review System:) Coincidence? I don't think so.

  • Avatar
    Pita Lie

    Agree that a review system should be set up for dodgy guests. I can contribute a lot here. LOL. If not to blacklist them - if seems discriminatory, it should be allowed to prepare to handle these type of people. 

  • Avatar
    Guestgardensmotel

    Vesna, the guest wouldn't know we have reviewed them, it would only be for the hosts to see. As I explained in a previous message, we would give the guest a review, then if they booked somewhere else, a host could type in their name and/or payment card number to check its the same person, then the host could see the review of that guest left by other hosts, we could then decide if we wanted to accept their booking. 

  • Avatar
    christine

    Sorry, but you cannot decide IF you want to accept a booking or not.  THAT is prejudice.  Air BnB has a real hard time dealing with that.  But if i knew in advance that this was going to possibly be a difficult guest; I would check them in with a different choice of wording and attitude.

  • Avatar
    Guestgardensmotel

    Don't be ridiculous Christine, of course you can cancel a booking. It's not prejudice to cancel someone coming to your place who has reviews of destroying it, inviting 20 people over for a party and underage drinking, etc.

  • Avatar
    Ginascott57

    I've had a couple of problem guests booking through b.com and I have requested to b.com that they block the guest from booking again. I didn't get any responce from b.com and I don't know if they can or can't book again, but I have a list of names, so if I see them again in a booking I'll be cancelling them.

    It would be an excellent facility within b.com to review the really bad guests who damage property or are considered by hosts as a risk.

  • Avatar
    Goranova11

     we are talking and one thing is obvious - there is no BLACK LIST - maybe booking doesnt need such a list because many people will be reduced ! 

    I can give you an example with a guest who left without paying. He even told me that he is booking.com employee and if i have any questions i can ask him for everything. I can said that i am very aware person, but this guy trick me. I want to publish his name and i want to tell everyone how he sneak as a mouse.

    I am sure that even if wrote a long email with evidence and everything to booking, they will reply me - "we send an email to the guest" 

    We need to know those people in advance in order to take the nesseccary actions and prevent such situations. 

    Now most of the unfair guests just see an option to travel for free and to cheat the people around! 

     

  • Avatar
    Guestgardensmotel

    Why didn't you take the payment before the guest arrived? I take it 7 days before so if their card is declined and they don't give me the proper details within 24 hours, I can cancel their booking and take another guest.

Add a comment

请先登录再写评论。

回到顶部