Instant Guest Payments

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20 条评论

  • Avatar
    Peace Cottage250

    I agree with the above host and hope it will happen soon. I also have endless trouble with following up on guests deposits and payments. Regards and thanks Chris

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    Hendra Wirawan

    Booking.com have done with it. In Indonesia they have provided us with such online payment service. The name is Payment by Booking.com. You have to be more patient to wait this service will be available in your country

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    Zelia

    I really hope so.  Payments should work like in Europe, well at least I know it works like that in Portugal, not sure if all the European countries have that online payment service.  Will wait and try be patient here ...

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    Seyhaa

    Thank you for pointing this out, but as a vacation rental owner myself it is very big issue when most of the bookers decided to cancel very close to the arrival date and we have struggle to find the replacement. It’s would be very nice if the payment is working the same as Airbnb or homeaway.

  • Avatar
    MVC Patong House

    Hi Zelia

    Booking.com works on it as the other community members have written.

    This is not just a problem for homeowners - you have to live with that or seek your own solution.

    We handle this problem like this until booking.com offers its own payment gateway.

    1. Only non-refunable offers with prepayment
    2. In the settings we only accept cash and alternative payment options
    3. When booking the guest receives a payment e-mail with strict payment terms from our PMS (option: Online payment with two payment gateways or credit card authorization form)
    4. Until payment is made, the booking will only be held (as per e-mail to guest) and moved to a fake room in the PMS, so there will be no impact on the bookable rooms in the Channel Manager.
    5. Upon payment, the room will be assigned. If not paid, the reservation can be canceled at any time or reported as a no show. Overbooking only with booking.com guests, as all other OTA's have a payment gateway and can settle by invoice or VCC with the hotel.

    That's very strict but the best solution for us.

  • Avatar
    Zelia

    Hi Patong House, yes I have been working out my own method and give them a deadline to pay, if not paid then I cancel the booking.  The thing is, we are paying Booking.com a commission for a service, and a service which is lacking in alot of countries I'm sure.  Why do some have that service and other don't?  At the end of the day those who don't have that service are working harder for their bookings.  Anyway, will just have to wait until it is offered to us.  Maybe Booking.com should lower their commission until such a service is offered.  Just saying...

  • Avatar
    MVC Patong House

    @Zelina: 
    You're right, so I "treat" guests of Booking.com very strictly and overbook with not prepaid bookings, as I can cancel them at any time (breach of payment terms).
    Precisely because Booking.com lags behind technically (Payment Gateway), so many book there because they do not have to pay.

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    Mwind23

    Totally agree with the last two comments! I work way harder for my booking.com guests verses my Airbnb guests for less money. I process all of my payments through square before the arrival so I take an additional cut for manual entry credit cards. I love the idea of sending an invoice but most of my guests don’t respond to my emails. I usually have to find them on Facebook or WhatsApp for communication (overseas)

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    Rhonahoare

    Totally agree. Very frustrating. I phone, send messages email to no avail. I even joined Paygate but this does not work either as I need to send them a link to click on to pay by card option, now customers think I am scamming them .Please, please, please Booking.com add auto payment like in the UK. 95% bookings lost, -R179000 in takings. You are loosing money too.

  • Avatar
    MVC Patong House

    Booking.com started very late to apply for the necessary licenses for the respective countries. Is a legal matter, not a technical problem.
    Previously, guests could only book with a credit card and we manually debited it by credit card terminal, but 30-40% were invalid and then there are the scammers.
    We now use the payment gateways PayPal and Red Dot Payment, which is fully integrated in the PMS and booking engine. Alternatively, the guest may submit the credit card data and the credit card authorization form.

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    Axel - Villa Lorien

    I only can speak about our experience in Europe, where we have direct payments and at least at the booking stage it seems to work super easy. I'm sure it will be extended to other regions.

  • Avatar
    Zelia

    Axel yes its great to be linked to automatic payments in certain countries, you are lucky. I deal with both types, automatic paying guests through the Portugal Booking.com site as well as the South African Booking.com manual payments system. So I have a good feel of both. MVC Patong House, good to know about the licence issue, thank you.

  • Avatar
    Shivaul Tulsi

    I am in NY and wonder if Booking.com ever change the way we can view Guest Payment method? I do not change guest only when they arrive but it seems the guest assume the card is being changed already. I typically do not charge guest because I have had an issue with charging too early and the guest does not want to pay right away. If they would change it that we can view the day of the guest arriving that way we can change that would be helpful. I personly don't like to keep anyone info due to all the issue w cybercrime. Hope they will change some policy to make it easy on the partners and make the customer feel safe about payment.

  • Avatar
    MVC Patong House

    @Lord Tulsi Fiery Condiments Tulsi
    It is up to each accommodation to decide which booking and payment conditions apply.
    The problem is, however, that even if you have strict conditions on Booking.com it is not guaranteed that the guest will pay at all. This would be solved with the payment gateway. In some countries, there are 30-50% fake bookings or No show, who should settle this damage?

  • Avatar
    Axel - Villa Lorien

    @MVC Patong House
    wow these are grim stats. But we also have such a candidate in the pipe right now. They booked our property for July but never responded. 
    I just found out that there is a new "stronger" booking model now where booking.com will request 50% of the fees at booking time. I immediately changed our profile.

     

  • Avatar
    Cross016

    When I booked accommodation for our holiday in London, I had to pay for every booking at the time I booked it and the money was taken off my credit card.  As  a property owner, it is frustrating that I have to pay merchant fees in order to process credit card payments and even more frustrating when (as this happened again yesterday) when guests cancel within the 24 hour period prior to check in.  I tried to take payment from the credit card but it declined so I am left with no booking and no cancellation fee.  Why can't Booking.com have the same payment methods as Stayz.com and Air B&B?  That way they can take their commission straight away too, wouldn't that increase their cash flow?  

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    Rhonahoare

    I agree. Compared with other websites I use, Booking .com commission is too high for the service provided.My No show cancellation rate is over 70%. I only have one unit so this is a nightmare when it blocks my calendar up. When I cancel a booking it often take more that three attempts to cancel a booking and free up my calendar.

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    Jaco

    If you use Nightsbridge as your channel manager, and Iveri (by Nedbank) as your payment gateway, they can set it up that a 50% or 100% deposit is paid immediately when the booking is made. We have been working with them like this for more than 5 years now.

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    Rhonahoare

    Maybe Booking.com should think about a reduction their commission as they do not provide the level of services that other booking sites do. They can charge the whole commission when they collect the Payments.

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    Cross016

    YES!! that would be something, but looking over my losses, no shows, invalid credit cards plus merchant fees, plus hassel with guests, and the fact that Booking.com have failed to act on any of this feedback, I have changed my pricing to encourage bookings from booking sites which look after property owners, my rates are now higher on Booking.com to compensate for my extra costs and extra time.

     

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