Meet & Greet really works

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  • Avatar
    Weigelt

    Running a B&B is a very personal experience, for them and for you.  Use self check in only when it is essential to do so.  Get to know them, let them get to know you.  Everyone will be more comfortable.

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    M Adamopoulou

    I absolutely agree with both of you Judy and Leandri with the super fine line.
    Reading the signs is very important in understanding the needs of your guests.
    This July I had guests for a long stay that when they arrived late in the night they were very tired driving all day (1.800 Kim) and were very frustrated and very rude. I tried very nicely to calm them down and I did.
    The very next day they apologized thousand of times and of course left me an excellent review.....

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    The Old Stable Devon

    We always meet our new guests, unless they are very late arriving for some reason and then I will text with detailed details of letting themselves in and we then meet them in the morning.  As we live on site it is obviously easier, but I feel it is really important, both for ourselves and for the guests.  It is good ot meet face to face and gives a lovely welcome and it gives guests a chance to ask questions.  From our point of view you can make sure guests are aware of any issues, rules, etc you would like them to be aware of, how to use specific facilities.  

    We enjoy meeting our guests and getting to know them and it is a big part of why we do what we do.  Once we have shown guests around we are there if they need us or just want a chat, but we otherwise give them privacy and space.

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    Dawn Oliver

    Warm welcome is of utmost importance 

    Dawn

    B&B Dutchman

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    Anthea

    At The Pool House, we actually try to interact with our guests before they arrive.  As most are arriving to the island of Barbados for the very first time, we actually meet all our guests at the airport or sea port.  This is complimentary.  It saves us having to wait around for taxi drivers rambling or self driven guests getting lost.  Sign posting in Barbados is atrocious!  We always exchange photos with our guests before arrival and most of the times we greet as long lost friends. Most guests would have flown for more than eight hours from Europe or at least four hours if coming from USA or Canada so just need to rest.  However,  just like Chantal, we surprise our guests with a welcome package which includes cold beer, cold tropical fruit drinks while the basics are provided for an early breakfast - all complimentary.

    We have received fabulous reviews in our in-house Review Book.  I only wish that more of these compliments were posted on the booking sites, but I guess that by the time they have returned home, they are overly tired.  However, most guests stay in touch with one booking translating from three weeks last year (2017) to five weeks this year, 92018).

    Ccpddb, you are a man after my won heart.  We also like to interact with our guests on a personal level if they don't mind.  Guests spending more than a week are usually invited to have dinner with us in the main house. I try to introduce local produce, especially from organic produce from my garden.

     

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    Katerinka12

    Hi Anthea and everyone,

    "Most guests would have flown for more than eight hours from Europe or at least four hours if coming from USA or Canada so just need to rest."

    It takes our guests from Europe or US from 14 hours to 24 (to Manila, Philippines). And yet they still have to fly next day, and my units serve them as a short stay. Many guests just do not have time to interact with us and having dinner with them is a dream.

    "However, just like Chantal, we surprise our guests with a welcome package which includes cold beer, cold tropical fruit drinks while the basics are provided for an early breakfast - all complimentary."

    Wow! That's almost a guarantee for a good review ;)

    " We have received fabulous reviews in our in-house Review Book. I only wish that more of these compliments were posted on the booking sites.. "

    So, whats the problem? Take a picture of them (with your phone) and add them to your listing. In fact, if the potential clients will see hand written notes added to the pictures of your property, it will encourage them to book. It will also tell them, that those guests spent time to write those notes DURING vacation, not AFTER, when they came back to busy life. And how touchy and heartful those notes... :)

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    Eugenia Ruaburo Agbisit Sikdar

    Good Idea Katerinka.

     

    When my guests mention that they come to stay in my Apartment in London to celebrate something,  I always get something to welcome them. A card, bottle of wine, bubbly, flowers.  Their appreciation makes my day.

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    Akwador

    We have set check in times between 14:30 to 23:00 - however as we live on site, this translates to 24 hours in reality. As we have a front door intercom that connects to our mobile phone we are able to respond to guests arriving at silly O'clock from airports. Our only requirement is that we have forewarning of them coming.

    Those late arriving guests get escorted straight to their room and check in the next day at a sensible hour - that is always appreciated.

    Guests arriving during normal hours are checked in and given a tour of their room, the facilities and then we spend time in front of a map of the town and the country (being Malta which measures only 30km x 14km - guests can access the entire country from the hotel!). We determine whether they have been before or are new to the country, if the latter - have they researched and formulated a travel plan? If they do have a plan I provide tips to make it more workable considering the local transport system etc, Guests who come unprepared and have no idea - we offer suggestions of places to visit and explain how the public transport works.

    This meet and greet has been done from day one and is second nature to us now. Our reviews tell us it works and gets you from 8/10 into the 9/10 to 10/10 - it really works folks!. We do realise that we are a small Guest House - a 60 room hotel cannot emulate this, but people who choose a Guest House over a Hotel with better facilities are generally looking for the personal touch - so don't disappoint them.

  • Avatar
    Wilma

    Hi 

    Thank you for all the good advice. I agree that the personal touch is the best and also prefer to meet and greet guests myself. I need to know who is on my premises. I am going to use some of your ideas as well in future.

    Regards

    Wilma 

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