Guest Payments and Finance FAQ

置顶的

Click here if this post was helpful!
(Don't worry we won't send you anywhere)

评论

9 条评论

  • Really good idea to have this put up here, Laura.

    Hopefully people will go to this page and understand to use the links :)

    Zsolt - www.thuild.com

  • Avatar
    Leandri Klopper

    Seconded

  • Avatar
    M Adamopoulou

    Laura very helpful all this. Thank you for your support.

  • Avatar
    Lisa Burrows

    Hello,

     

    I am writing from the Farmhouse at Redcoats.

    A guest booked with us and his confirmation says that payment will be taken from the hotel. However on the confirmation when we sign into booking.com it says you have asked him for pre-payment.

    He is under the impression that he has already been charged through booking.com.

    Are you able to check this for us please?

  • Avatar
    M Adamopoulou

    Hi Lisa-Burrows and welcome to the forum. As Laura stated above I think you have to contact booking.com. following her instructions. “How can I get in touch with Booking.com? If your question can’t be answered by another partner, please send a message through your Extranet inbox or find your contact number.”
    Take care.

  • Avatar
    Drchanaye

    Hi Lisa Burrow,

    If you hit the button saying "Pre payment needed" or something like that, you can get the credit card information since date of reservation. You have to record it and charge it (by using your POS) according to your cancellation policy. And don't forget to ask the client to sign on the charged paper.

    Good luck!

  • Avatar
    Triciamfoster

    This information is very helpful as many times for a new partner it is very challenging to find a quick answer to the many questions which arise in the beginning stages in working with Booking.com.

  • Avatar
    Avinash7492

    Payments by Booking.com is initiated to cheat the Partners, I'm one of the victims of the same, First they paid me short amount, after notifying their mistakes now they are not ready to settle my amount instead writting me by saying as if they are making favour & issue a credit note which is not useful for me. I want my Amount to be paid into my Bank A/c but team is harrassing me by saying its not possible as per their rules. Un-professionalism clearly seen from their communication with calculating GST, making payments etc. One team can decide on the matter they claim & she is on Leave since past 10-15 days & surprisingly nobody we'll look after her duties they saying, even lies whenever ask them when she resume the duties.

    Even for Booking.com mistake they'll make their partners suffer & harrass, didn't expect these things from Booking.com atleast.

    Awaiting for justice to me.

     

  • Avatar
    M Adamopoulou

    Hi! Avinash and welcome to the forum.
    Very sorry to hear about your struggles. Booking.com handles my payments and so far I have no problems. Hope your issue is soon settled.

Add a comment

请先登录再写评论。

回到顶部