BIG PROBLEMS AHEAD IF YOU CHARGE A NO SHOW !!!! (whatever site you are on)

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  • Avatar
    cassid

    I am going back to the opt in function on booking.com so they will handle the payments. I had 2 credit cards decline this week. We pay adequate commission per reservation so let them deal with the hassle.

    Even when you refund a guest, you then have to send a message which may or may not be dealt with and then if not if you have to go to the invoice and wait a few days to so finance can check. This is all work, that we don't get one cent for. 

    I like the freedom of getting paid immediately when I take a booking payment but sometimes there is too much trouble.

  • Avatar
    David

    Can not understand how a card handling merchant can refund a no show charge once the guest has ticked the box saying she/he agrees to terms and conditions.what country are you in?? If in The UK you can report this behaviour to the financial ombudsman

  • Avatar
    monet208

    Neither did I until it happened to us but its a fact that the guests bank requires real evidence the guest actually has received details of the charge if you don't turn up !

    Ticking the box on BC when they book is not enough

    The only way around this is to put in your confirmation email that includes the cancellation/no show charge and that you require the guest to reply to it saying they have received it !

    We are in the UK but do you want the hassle on moths while the FO investigates it

    This is a matter for BC to sort but they will not as they will not upset guests

  • Avatar
    David

    The real evidence is that the guest ticked a box before booking agreeing to your terms and conditions. The guest would not be able to proceed with the booking before ticking the box.Seriously, you need to make a fuss and get in contact with your bank in this age you can not have people agreeing to terms and conditions on line then crying foul when you implement them.

  • Avatar
    monet208

    Sorry to repeat my earlier comment but ticking the box is not regarded as evidence by the guests  bank- not our credit card company !!!!!- it is the guests bank that is dictating this all and is supporting them

    If and its a big if since we all know BC supports the guest first.... you can get them to confirm the guest ticked the T&C box then you will win in Court but do you want the expense of doing that

    This is all up to BC to sort with the banks -as if they will !!!!!!!!!!

  • Avatar
    David

    Sorry never heard of such a procedure in that case the whole experience of shopping,reserving ,booking on the internet would come to a standstill. I just made purchases on line yesterday I have the right to change my mind WITHIN the terms and conditions of the seller I ticked the box agreeing to such.Perhaps you need to change your C/C merchants handler.The guest agreed to your terms and conditions so what is their argument??

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