multiple bookings for one room same night

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  • Avatar
    Aaltje B.

    Oh Mary, that is a very frustrating situation.

    And hasn't it been busy this year! 

    I can totally recommend jumping on board of a channel manager. I have one ( in NZ) and had none of these double / triple bookings. It cost some money but you have more control and no worries.

    I can give you the name if you like. You can give me a text on ooh tooo seffen, foor wan ate, dubbel wan dubbel seffen. 

    Greetings

    Ella B. 

    The Catlins. 

  • Avatar
    Waikoninihomestead

    Thank you Ella.   Yes, I would be interested in having a channel manager.   But in the case of the triple bookings they all came through booking.com and I would have thought their system would avoid over booking?   I am in Peel Forest.

    Kind regards.

    Mary

  • Avatar
    Aaltje B.

    Hi Mary

    Here is the night-owl writing to you ;) 

    I think it is best to call Mike of True NZ  guides  

    He can send you info about the Channel Managing system he owns. They are a NZ company.

    It is costing some but takes out a lot of frustration and time and it will take care of your calendars and you can link as many OTA's as you like. 

    Their system is easy to understand and manage.

    Also, your own website can be attached and linked. 

     

    What I don't recommend is adding Airbnb OTA  linked to this package. Just keep Airbnb as a separate group where you handle the calendar manually and where guests having to request for stays. Meaning Not Instant Bookings. You get serious bookers and you choose who stays or not. This is an amazing feature and I haven't experienced my bookings decreased after I changed that. You may miss out on those last minute bookers, but they are often not the best anyway. 

    Since Airbnb guests pay for the extra costs, opposed to other OTA's you as host pay the commissions, I experienced less bookings having the calendars linked. but now since separate calendar/ not instant bookings, it has picked up again. You can play with the figures easier since they are not linked with your other OTA's. I mean, the price of Airbnb I have lowered compared to what I ask for other groups and now end up with more bookings.

    Expedia is guilty of allowing other smaller ota's to "steal" the information and make them book for cheaper prices. Could it be that your double bookings come from there? I have deleted my expedia listing and since then life is a lot easier! (They are very pushy to make you go lower with your prices - and you may end up not making much) 

    Mike of TrueNZ is very helpful, his system comes with a big very detailed manual which is added to your management system and easy to understand. I think they have done a very good job. 

    If you speak to him, mention my name (Ella from Kaka Point )

    They also have their own platform, where you can add your own listing and that is even free. 

    They have just started a new year, and now with the season not so busy, time to work on new setup. 

    I hope this helps. Let me know if you need more info. 

     

    I never have double bookings since working with this channel manager. 

    Being precise with the manual Airbnb bookings and changes into your main calendar is a little extra work, but then you get more out of it financially and it is worth it. 

     

    Hope this helps. 

    Wishing you a smooth transition and hopefully next season wonderful guests and no more double bookings! 

     

    Kind regards, 

    Aaltje Broekhuizen, 

    Quality Rural Stay, the Catlins.

     

     

  • Avatar
    Aaltje B.

    Oh dear, a double up, sorry Mary! 

    PS my Dutch name is Aaltje which I use for BDC. 

    Here in NZ it is Ella, Just easier to pronounce. 

    my husband is Gijsbert, another impossibility for NZers, so we changed it to Guy. 

    So Greetings from Ella and Guy. 

  • Avatar
    Waikoninihomestead

    Great advice.

    Thank you.

    Kind regards.

    Mary

  • Avatar
    Aaltje B.

    You're welcome Mary, hoping to hear from you using the Smart System. 

     

    Greetings

    Aaltje B. 

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