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Reservation Updates and Details
I was wanting to know, if someone just called me from Booking about a reservation we have for our hotel, today but I wanted to let the guest know something like updated information how do I let the CSR from Booking know
Hi
Welcome to the partner community forum, but not a direct line to support team.
They will never see your topic. You will always need to message or ring them instead.
Kind Regards
Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .
How To Guide :
https://partner.booking.com/en-gb/community/tips-tricks-more/how-why-ad…
How To Contact Booking.com:
If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab.
Under Booking.com Messages,
Click on Contact us to reveal the phone number.
For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.
Please note that our finance team is available during business hours, Monday to Friday only.