1. 社区
2. Guest payments & finances
3. I was cheated by the customer from booking, what should I do? help please?

Dear Taylan, Yes there is.  Go to the Extranet, Reservations, search for the booking in the search tool and at the end of the table should be this section: You download those(whichever applies) an...

1. 社区
2. Guest payments & finances
3. Cliente no cancela y no se va a presentar

Dear Dani, You must have stricter policies set up and you must enforce them, if not, everyone will walk all over you. Best regards, Zsolt - www.thuild.com

1. 社区
2. Guest payments & finances
3. MOTO service providersin India

Dear Babash, There are a few ways for you to do that, however being in India, makes things 10x more difficult as it's not a country on the welcome list of many companies. Hit me up with a message o...

1. 社区
2. Homes & apartments
3. Shutting off reservations 48 hours in advance

Go to the Extranet, Inbox, Booking.com Messages and scroll down, on the right side you should have the phone number for the local office.

1. 社区
2. Just joined Booking.com
3. Just joined booking.com

Amos, you cannot be successful here unless you make some changes and as Marco suggested, do that too.

1. 社区
2. Guest payments & finances
3. Payments in Albania

Dear Ejona, You most certainly need a POS from a bank or an online payment processor. Without those you cannot charge the cards. Other than that, do you have access to their card information alread...

1. 社区
2. Guest payments & finances
3. Linen charge and credit card acceptance

Dear Deanne, With point no. 1 you cannot really do more than give a notice to the guests about it. For point no. 2 I can help you with it. I provide consultancy services for hosts to implement more...

1. 社区
2. Guest payments & finances
3. Customer’s payment

What actually happened is that you got scammed. When guests say they pay via a credit card on Booking.com site, then you should see a Virtual Credit Card attached to the guest's booking in the extr...

1. 社区
2. Homes & apartments
3. Shutting off reservations 48 hours in advance

Dear Gloria, Activate block arrival 48 hours then. Ask your BDC support office to add that for you. Best regards, Zsolt - www.thuild.com

1. 社区
2. Great guest experiences
3. First revervation received

Hey Marco, There are posts on the forum discussing the predefined messages we send to guests. Yes, you can definitely send them a message to thank them and to give info about your place, rules, con...