1. 社区
2. Just joined Booking.com
3. New to booking.com need some advice in setting it up right

Dear Charley,  You can read my article for setting up things well, here: https://bookingpartners.zendesk.com/hc/en-gb/articles/360001837628 Regarding your vetting case, it might not work well. Gues...

1. 社区
2. Tips & tricks
3. Help needed: Guest stole a luggage full of electronics, didn't return keys and canceled the reservation one day after checkout. Booking.com doing nothing?!

Dear Tyler, Yes, that counts as a complaint, for which you have the reservation number, where BDC can verify the info reported. That's what they usually do in such cases, I had the same happen to m...

1. 社区
2. Guest payments & finances
3. Does booking.com offer any financial assistance to owners who may require some short term financing who are at risk at losing there home and the $30 000 worth of advance reservations sitting in booking.com's bank account.

Hey Tony, Sure you can set that up and see a decrease of at least 50% of the bookings. Also depends where your property is located, what's the market, etc.  Same goes for non-refundable rates, you ...

1. 社区
2. Guest payments & finances
3. My 1st booking.com client cancelled and did not show up

Hello Swart, It is sure right, because you failed to mark the reservation as a no-show. Best regards, Zsolt - www.thuild.com

1. 社区
2. Guest payments & finances
3. NO SHOW/CANCELATION

Dear Abou, No and no. If you don't accept credit card payments or you don't have Payments by Booking.com activated, you will not have any way to cash in the fees.   That would be your best option ...

1. 社区
2. Guest payments & finances
3. Paypal payment and customer service

Dear Kate, You cannot use PayPal with Booking.com as a way to receive money. However you can use this option: Best regards, Zsolt - www.thuild.com

1. 社区
2. Guest payments & finances
3. Changing payment methods and paying commission

You can also go this route:    Cheers, Zsolt - www.thuild.com

1. 社区
2. Tips & tricks
3. Help needed: Guest stole a luggage full of electronics, didn't return keys and canceled the reservation one day after checkout. Booking.com doing nothing?!

Dear Tyler, Usually BDC will find any way not to pay for this. Therefore filing a complaint in due time will decrease the chances of them finding reasons not to help. Like any big company does :) A...

1. 社区
2. Tips & tricks
3. Help needed: Guest stole a luggage full of electronics, didn't return keys and canceled the reservation one day after checkout. Booking.com doing nothing?!

Dear Tyler, You have to understand that working with apartments and other small units is not the main business for BDC, it's new to them, they just started this, therefore they cannot offer the sam...

1. 社区
2. Boosting your property performance
3. Contacting after cancellation

Dear Ella, If you have set up the policies correctly, you will receive guest phone numbers at every booking, therefore you can call and ask them. Other than that, nothing much you can do. Be thankf...