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Angela

We are a small (5 room), family run, self contained cabin property, we live onsite and like to welcome each guest personally. We love to travel ourselves (especially cruises).

  • Angela 进行了评论,

    @Jonathan - I am also in Australia (Victoria).  How did you go with your Prescribed Accommodation health permit when you changed to allow pets?  We are a registered food premise (so we can provide ...

  • Angela 进行了评论,

    @Lyndaespoir - I would turn them away and refuse them entry on arrival.  If I let 3 people stay in a 2 person room (regardless of the age of the third person) I risk jail time and huge fines for br...

  • Angela 进行了评论,

    I have had such big problems with this (people including their 21 year old CHILD! and people showing up with children they haven't booked for in rooms that can only sleep 2 adults), so I have made ...

  • Angela 进行了评论,

    We offer both - guests can choose between self check-in (keysafe) or face to face checkin at the office.  About 60% choose self check in, which surprised me a bit but gives me more time for "m...

  • Angela 进行了评论,

    I agree with Paul - you need to rest yourself or you will burn out.  We take 3-4 weeks of our low season (July/August in southern Australia) to take an overseas holiday.  We warm up and escape our ...

  • Angela 进行了评论,

    We print return guest cards (business card sized) offering guests who stay with us a special promo if they return (and book direct)

  • Angela 进行了评论,

    Ask them to leave, or insist they do.  Or tell them to take the dog home or to a carer, then return.  Our operating licence stipulates it is illegal for us to allow pets inside our accommodation, i...

  • Angela 进行了评论,

    Laura - I created my online welcome book through a company called TouchStay - https://touchstay.com/.  They have a basic template that you customise and add menu items specific to your own property...

  • Angela 进行了评论,

    My welcome email sets out our check in and check out times, and requests an ETA.  It give directions on how to get to us.  Links to the current weather and links to things to do in the area.  We ha...

  • Angela 进行了评论,

    I would use Google Translate to interpret the messages and then reply in the guest's preferred language.  The grammar may not be 100% correct, but you will be able to communicate effectively.